STORE POLICY
Customer Care
We are committed to providing you with the best shopping experience possible. This Customer Care Policy outlines our dedication to customer satisfaction and details our procedures for addressing your concerns, inquiries, and feedback.
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Our customer service team is here to help you. You can reach us through the following methods:
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Email: support@shopzerobalance.com
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Phone: +27 69 2511 209
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Live Chat: Available on our website during business hours
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Business Hours: Monday to Friday, 9:00 AM - 5:00 PM
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We aim to respond to all customer inquiries within 24 hours. For inquiries received outside of business hours, we will respond on the next business day.
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Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your item, you may return it within 30 days of receipt for a refund or exchange. Please ensure the item is in its original condition, unworn, and with all tags attached.
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Return Process:
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Contact our customer service team to initiate a return.
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You will receive a return authorization number and instructions on how to return the item.
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Pack the item securely and include the return authorization number.
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Ship the item to the address provided by our customer service team
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Refunds:
Refunds will be processed within 7-10 business days of receiving the returned item. The refund will be issued to the original payment method.
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Exchanges:
For exchanges, please specify the new item you would like to receive. We will process the exchange once we receive the original item.